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MCA Store > Customer Service/F.A.Q's
Forms of Payment
The MCA Store accepts Master Card, Visa, American Express, and Discover.
Sales Tax

All shipments to addresses within Illinois will incur a 9.25% sales tax, which is computed before shipping and handling charges.

Discounts and Promotion Codes
To receive your MCA member discount, enter the word member in the Coupon Code field when checking out.

Enter other promotion codes in the Coupon Code field when checking out. 

Only one promotion or discount code may be entered per order.
Contact us / Store address and hours

Questions? Feel free to contact us at the following e-mail address:

The MCA Store, named one of the world's best museum gift Shops by both Fodor's and The Wall Street Journal, is located at 220 East Chicago Avenue (corner of Chicago Avenue and Mies van der Rohe Way) and may be reached by phone at 312-397-4000. Store hours are:

January through March
Closed Monday
Tuesday 10am-8pm
Wednesday through Sunday 10am-6pm

April through December

Monday 10am-6pm
Tuesday 10am-8pm
Wednesday through Sunday 10am-6pm
The MCA Store is closed on Thanksgiving Day, Christmas Day and New Year's Day. We close at 5pm on Christmas Eve and New Year's Eve.


Order Tracking Information

If you fill in the Email Notification box with your e-mail address during the checkout process, you will receive a tracking information e-mail from UPS when your order ships. 

If you have placed an online order but have not received an order tracking e-mail, we can send you order tracking information.  Contact us at

Please note that because we ship via UPS, we do not ship to P.O. boxes. 


Security and Privacy
The MCA online store uses Secure Socket Layer (SSL) encryption for security.

The MCA respects your right to privacy and does not share e-mail addresses with outside sources.
Returns and Damaged Items

Returns are accepted up to 45 days after purchase.  Please send e-mails to 
to initiate the return of an online order.

If you receive a damaged item, please send an email to 
to initiate prompt resolution of the situation.  Do not discard the damaged item, the carton it arrived in, the packing material, or the paperwork.  Please do not return damaged items to the MCA Store at 220 E. Chicago Avenue unless we ask you to do so.

Sale items are non-returnable unless they are received damaged or defective.

Gift Messages
A complimentary gift message can be included with your order. Just enter your message in the gift message field at checkout. 
International Orders
We ship international orders only via UPS International, which is fast, insured, and traceable.  Please contact us at 
or shipping cost estimates.  Please include the items, quantities, and full ship-to address, including postal code.

Once you have approved a shipping cost quote for an international order, please allow up to two business days of order processing time before the order ships, so that the credit card may be thoroughly checked and international shipping documents may be completed.  Please note that there may be additional duties or taxes due upon arrival in destination countries, which the recipient is responsible for. 
Shipping to Alaska, Hawaii, Puerto Rico and U.S. territories

You must choose Second Day Air or Next Day Air for your shipment if you are shipping to Alaska, Hawaii, Puerto Rico and U.S. territories. Second Day Air shipments normally arrive in 2 business days after they have shipped. Next Day Air orders normally arrive in 1 business day after they have shipped. 

For a UPS Air freight cost estimate to Alaska, Hawaii, Puerto Rico and U.S. territories, contact us at the following e-mail address:

Please include the items, quantities, and full ship-to address, including zip code.  We do not ship to P.O. boxes.

PO, APO and FPO boxes
Unfortunately, we do not ship to PO, APO or FPO boxes, since we ship via UPS.  Ship-to destinations require a street address.
Gift Cards

MCA Store gift cards may be redeemed in person at the MCA Store or over the phone. They may not be redeemed on the MCA Store website.  The MCA Store may be reached by phone at at 312-397-4000.  Store hours are 10am-8pm Tuesday, and 10am-6pm Wednesday through Sunday.  The store is closed Mondays and holidays.

MCA Store Named One of World's Best Museum Shops

The MCA Store has been named one of the World's Best Museum Gift Shops by Fodor's. Read more here.


Sale Items
Sale items are non-returnable unless they are received damaged or defective.