Returns

Online Purchases

Returns are accepted up to 45 days after purchase on items in original condition. Please follow the instructions on the packing list and complete and include the return reason section when sending your order back. We suggest shipping your return back to us via insured, traceable means. If you have questions about a return or shipment, please send e-mails to orders@mcachicago.org. Please include as much information as possible in the email, including your order number. Customers are responsible for shipping returns back to us unless items are damaged or defective (see below). Sale items are non-returnable except when damaged or defective. If you wish to speak to someone by phone about returning an item, please call 312-397-3888.

If you receive a damaged or defective item, please send an email to orders@mcachicago.org or call 312-397-3888 to initiate prompt resolution of the situation.  Do not discard the damaged item, the carton it arrived in, the packing material, or the paperwork.  Please do not return damaged items to the MCA Store at 220 E. Chicago Avenue until we ask you to do so. Sale items are non-returnable except when damaged or defective.

In-Store Purchases

The MCA Store accepts returns and exchanges within 45 days of purchase on items in original condition and accompanied by the original receipt. Refunds are issued in the original form of payment. Cash refunds are issued in cash up to $100. An MCA check will be issued for any remaining balance within 14 business days. Credit card refunds are credited only to the original credit card. Purchases made with a credit card company issued debit gift-card will be credited only to the original debit gift-card. Check refunds are issued as an MCA check for the full refund amount within 14 business days. MCA gift cards and discounted final sale merchandise are not eligible for refund or exchange. Please see the back of your gift card for additional terms and conditions that apply. Store credit for the current selling price is issued for all returns made without a receipt, as long as merchandise is in original condition and currently sold in the MCA Store.